Get In Touch With Us
Our team of skin coaches are waiting to serve you.
Please feel free to contact us with any skin questions; we would love to hear from you.
Interested in a wholesale account? Please let us know today!
We wish you healthy skin!!
Shipping Simplicity
We offer shipping simplicity.
We chose the fastest and most cost effective solution for you. All orders will be shipped Priority Mail through USPS. Typical delivery times are expected within 2 – 3 business days after shipping. In some locations such as Hawaii, Alaska and our beloved rural areas, please expect an additional business day for delivery. Orders are processed within 24 hours of receipt (weekend and federal holiday excepted).
Our standard shipping rate is $5.00 on all purchases.
If you need other shipping options, please feel free to contact us at info@thefacepharamcy.com or 1-877-944-FACE (3223) and we will happily sort through workable alternatives.
Carriers
We use the following carriers to deliver our orders:
USPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Green Packaging
In our continued effort to minimize our footprint on our beautiful planet, please note that your order may arrive in slightly used packaging material.
No Hassle Returns
We commit 100% satisfaction guarantee.
How To Return An Item
Simply contact us to return your item within 45 days of your purchase. We will give you a Return Merchandise Authorization number.
1. Please email info@thefacepharmacy.com to request a Return Merchandise Authorization number.
2. You will be responsible for the return shipping costs. Mail your returned item to:
The Face Pharmacy
PO Box 24164
Denver, CO 80224
3. Include a signed letter stating the reason for your return, the Return Merchandise Authorization number and the original receipt in your return package.
4. Your refund will be processed within 14 days. Original shipping costs will not be refunded.
Return Exceptions
We reserve the right to determine to deny a return based on return history.
Payment
We accept Discover, MasterCard and Visa. Payments will be processed at time of shipping.
Privacy
We commit to protecting your privacy. We only use information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order, and secondly, to provide you with the best possible service. As with most Web servers on the Internet, our server automatically records the following generic information routinely in a "log" file:
§ Your IP address, and hostname if available;
§ The date and time of your access;
§ The pages you visit on our server;
§ The type of browser and operating system you use (your browser will give this information automatically to all web servers); and
§ The referring page, if there was one.
These log files are private and will not be released to the general public.
