Shipping Simplicity

We offer shipping simplicity.

We chose quick and cost effective shipping solutions either via FedEx or UPSP Priority Mail. Orders are processed as soon as possible upon receipt (weekends and holidays excepted).

If you need other shipping options, please feel free to contact us at info@thefacepharamcy.com or 1-877-944-FACE (3223) and we will happily sort through workable alternatives.


We use the following carriers to deliver our orders:



Order Tracking

If a tracking # is provided by our shipper, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Back Orders

If an item goes on back order we will contact you to arrange shipment.

Green Packaging

In our continued effort to minimize our footprint on our beautiful planet, please note that your order may arrive in slightly used packaging material.

No Hassle Returns

We commit 100% satisfaction guarantee.

How To Return An Item

Simply contact us to return your item within 45 days of your purchase.

1. Please email info@thefacepharmacy.com to request an authorization for your return and instructions.

2. Upon receipt of your return, your refund will be processed within 14 days. Original shipping costs will not be refunded.

Return Exceptions

We reserve the right to determine to deny a return based on return history.


We accept Discover, MasterCard and Visa. Payments will be processed at time of shipping.


We commit to protecting your privacy. We only use information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order, and secondly, to provide you with the best possible service. As with most Web servers on the Internet, our server automatically records the following generic information routinely in a “log” file:

§ Your IP address, and hostname if available;

§ The date and time of your access;

§ The pages you visit on our server;

§ The type of browser and operating system you use (your browser will give this information automatically to all web servers); and

§ The referring page, if there was one.

These log files are private and will not be released to the general public.